Do you combine shipping on multiple orders?
Yes, but we do tend to ship orders quickly (within 0-48 hours). If you place multiple orders before your pending order ships, they will automatically be combined, and any extra shipping paid will be refunded. No action required on your end.
Do you really offer free shipping?
Yes, our shipping to US addresses is free for our customers, as long as the order is 2 yards or more. For orders that are less than 2 yards, there is a $2.50 shipping charge. This charge is refundable if you are combining with an already open order.
Do you ship internationally?
Yes, we will ship to anywhere in the world. While our international shipping is not free, it is discounted by the amount we would normally cover in US shipping. ($7 discount on PFREs, $12 discount on MFRBs, $17 discount on LFRBs). For shipping rates for your country, visit our Policies page.
My order arrived flawed/incomplete. What do I do?
If there is an issue with your order, please send an email to email@example.com. Include as many details as possible in your email, including photographs. You have 14 days from the delivery date of your package to notify us about anything wrong with your shipment. Please examine your orders before washing, as we cannot be responsible for order errors after they have been washed.
I don’t love my fabric as much as I thought I would. Do you accept returns?
Unfortunately, we do not accept returns. We do have a Buy/Sell/Trade group on Facebook where you can list your items for sale if you do not like or have extra fabric. We are also not responsible for differences in perceived color due to computer screens. We try to describe color as accurately as possible, and will not issue refunds due to this.
Where can I learn more about future stockings?
If you join our Facebook group, we post there regularly with sneak peeks, giveaways, and information about future stockings.
Do you have any active coupon codes?
There is a 5% off coupon code for all regular price orders that can be found in our Facebook group. Other coupon codes are awarded during sales, and occasionally as order gifts, or as a prize for a giveaway.
Will you hold my order?
Yes, we will hold your order as long as you need. Just leave an order note, or if you forget, send an email to firstname.lastname@example.org and we will hold as long as you need.
What does BYOB stand for?
BYOB stands for Build Your Own Box. These are cuts of fabric we only have one of that would normally be sold in mystery boxes. Instead, we let you choose which fabrics you would like at low prices, so there is no risk of disappointment from a mystery box. BYOBs often sell very quickly and are one of a kind.
What is [insert fabric] and what is it good for?
We have an extensive fabric guide, as well as a fabric quiz to help you learn about the different types of fabrics. Our Facebook group is also a great place for learning about fabrics and sewing, as well as showing off your creations.
I am experiencing a glitch with the website. Who do I contact?
Send an email to email@example.com and we will look into it right away!